POLICIES


ITEM CARE

All materials change with time. Silver will develop a natural dark grey patina and brass becomes a deep bronze. While our brass pieces are lacquered to prevent tarnishing, this will inevitably happen. We embrace the natural beauty of these changes, but if a shiny finish is desired, it can easily be maintained by cleaning pieces periodically with a jewelry polishing cloth. Please allow for minor differences due to the nature of handmade work.

SHIPPING & HANDLING

You will receive an email confirmation when your order has shipped. Please allow 5-10 business days on all orders. Orders are shipped FedEx. International orders will require additional handling time due to destination countries customs and duties.

RETURNS & EXCHANGES

Returns and exchanges will be accepted within 7 business days of shipping date. Returns will be processed for exchange or for credit. We are not responsible for return shipping fees.

REPAIRS

We will gladly repair pieces purchased within a 30 day period. We are not responsible for repair shipping. Please contact info@cradlejewelry.com